Powered by Water, Driven by Purpose

SES Business Water provides water and wastewater services for businesses across England and Scotland. Our customers include major high street retailers, supermarkets, hospitality and leisure, local and national government, NHS, independent schools, manufacturing, food processing and an international airport.

We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.

Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.

Ready to make a splash? Join our team today.

Sales Administrator & Customer Retention Specialist

We’re looking for a highly organised and customer-focused individual to support our sales team and manage customer retention across our B2B client base.

Key Responsibilities

• Support the full sales cycle, including documentation, contracts, and onboarding handovers

• Act as a point of contact for customers and TPI partners, handling queries and ensuring excellent service

• Maintain CRM pipeline and produce sales reports and forecasts

• Provide administrative support across sales, contracts, and commission processing

• Manage customer renewals, reduce churn, and conduct retention activity

• Identify upsell/cross-sell opportunities and handle customer accounts proactively

What We’re Looking For

• Strong understanding of sales processes

• Excellent communication and telephone skills

• Highly organised, proactive, and customer-focused

• Confident using Microsoft Office (Excel skills a plus)

Why Join Us?

Join a fast-paced, collaborative team where you’ll play a key role in driving customer satisfaction and business growth.

Ready to make a difference? Join us as our Sales Administrator and help create a workplace where people thrive.

We believe in rewarding our people for their hard work and dedication. As our Sales Administrator, you'll enjoy:

• Competitive Salary – Based on experience and skills

• Annual Bonus Scheme – Recognising company performance

• Pension Scheme – Helping you plan for your future

• Flexible Working Options – We value work-life balance and offer flexible hours and hybrid working where possible

• Healthcare Benefits – Access to employee assistance programs

• Employee Discounts – On various products and services

• Annual Leave – Take time to recharge with our holiday entitlement

Closing Date: 11th June 2026

We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values, which are essential to our success, are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.