Powered by Water, Driven by Purpose  

Aquacare is a water management specialist and commercial heating provider, offering expert assistance to businesses of all sizes. Our teams provide all water hygiene related works, including building and maintaining compliant Legionella control systems and modern and efficient heating plant rooms. 

We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.

Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.

Ready to make a splash? Join our team today.

Aquacare, part of Pennon Water Services (PWS), is a leading water hygiene specialist delivering high-quality legionella control, water cleaning, and management services. As part of the Pennon Group, a FTSE 250 water utility company headquartered in Exeter, we support non-household customers of Bournemouth Water and South West Water.

Due to continued growth, we are looking for a Customer Service Scheduler to join our professional and experienced team on a 12 month fixed term contract. This is an excellent opportunity with strong benefits and genuine career progression.

The Role

As a Customer Service Scheduler, you will play a key role in ensuring the efficient and effective coordination of our water hygiene operations. You will support business growth, maintain excellent customer service standards, and ensure all scheduling and administrative processes run smoothly.

You will be responsible for managing customer contracts, scheduling field-based technicians, and ensuring compliance with KPIs and service standards.

Key Responsibilities

• Schedule and coordinate site visits for field technicians

• Manage and update customer contracts and service schedules

• Liaise with clients to arrange appointments and resolve queries

• Plan works to meet contractual KPIs and compliance requirements

• Maintain and update customer databases and records

• Analyse legionella control data and support remedial actions

• Support account managers in delivering contract performance

• Process sales orders, monitor completion, and enable timely invoicing

• Ensure all customer documentation is accurately recorded and filed

• Assist with purchasing processes and financial administration when required

• Identify opportunities for customer growth and support new business enquiries

• Work collaboratively across teams to ensure service excellence

What We’re Looking For

• We’re looking for someone with at least 2 years’ admin experience and strong Excel skills, as spreadsheets are used daily.

• You’ll also need confidence on the phone, as the role involves contacting customers by phone and email to arrange appointments.

• You'll be an excellent communicator and pride yourself on your customer service skills

• You'll have strong organisational and multitasking abilities

• You'll have a proactive, “can-do” attitude

• Good IT skills and experience working with databases/systems

• Ability to follow processes and company policies

• Experience working in a commercial or administrative team (preferred)

What We Offer

• Competitive salary and benefits package

• Full training, including recognised industry qualifications

• Career development and progression opportunities

• A supportive and professional team environment

Why Join Aquacare?

This is a fantastic opportunity to join an ambitious and growing company where your contribution directly impacts business success and customer satisfaction. We invest in our people and provide the tools and training needed to build a rewarding career.

We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a long-term career with us.

In return, we offer an excellent range of benefits including:

• Generous holiday allowance plus bank holidays

• A discretionary Bonus

• Competitive Contributory Pension

• Share-save Scheme

• Various health benefits

• Wellbeing support programmes

• A range of Group Discounts

• Cycle to Work Scheme

• Financial support services

• And plenty more!

Closing Date: Tuesday 5th May 2026

We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values, which are essential to our success, are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.