Powered by Water, Driven by Purpose

SES Business Water provides water and wastewater services for businesses across England and Scotland. Our customers include major high street retailers, supermarkets, hospitality and leisure, local and national government, NHS, independent schools, manufacturing, food processing and an international airport.

We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.

Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.

Ready to make a splash? Join our team today.

We have a great opportunity for a Debt Recovery Advisor in Redhill on a fixed term contract until April 2027 on a salary of £30,000 to £32,000 pa.

As a Debt Recovery Advisor, you will be responsible for collecting payments for water, waste and associated services billed through the HiAffinity system.

You will manage a portfolio of accounts in arrears, taking full end-to-end ownership, and communicate professionally via phone, email and letter to ensure timely payments.

What you’ll be doing

• Manage end-to-end query and dispute resolution to support customer satisfaction and debt recovery

• Update billing and customer records as required

• Promote and convert customers to Direct Debit

• Negotiate appropriate payment plans where needed

• Ensure billing accuracy, including meter reads, to support correct charges

• Trace and contact customers to maximise right-party contact

• Produce bills, statements and reconciliations to aid collection

• Obtain remittance details to reduce unallocated payments

• Liaise with Billing, Finance and Metering teams to resolve issues

• Apply or remove late payment and related charges as appropriate

• Maintain accurate system updates on recovery actions and communications

• Manage cases involving financial difficulty, insolvency or bereavement

• Recommend escalation actions (DCA, litigation, disconnection) for uncollectable debt

• Contribute to projects and continuous improvement of systems and processes

• Support payment allocation and reconciliation activities

• Handle queries from third parties and debt collection agencies

• Support corporate and consolidated debt accounts

What we’re looking for

• Capable of managing complex customer issues, using investigative and problem-solving skills to reach clear resolutions

• Previous experience in the utilities sector would be advantageous

• Experience in debt recovery, credit control or a similar role or understanding of billing, payments and arrears management

• Proven ability to handle queries, disputes and complaint resolution

• Knowledge of reconciliation and payment allocation processes

• Strong attention to detail with ability to interpret billing data

• Excellent communication skills across phone, email and written channels

• Ability to manage challenging conversations and sensitive situations

• Strong organisational skills with ability to prioritise a busy workload

• Experience working with internal teams and external stakeholders

Closing Date: 31st March 2026

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values, which are essential to our success, are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.