Powered by Water, Driven by Purpose

At Pennon Group, we’re proud to serve communities while protecting the environment. Together with our subsidiaries, South West Water, Bristol Water, Bournemouth Water, SES Water, Pennon Water Services and Pennon Power, we’re leading the way in water and renewables.

We’re proud to be recognised as a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.

Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.

Ready to make a splash? Join our team today.

Insurance Officer

Are you ready to make an impact in the world of insurance? Pennon is seeking an Insurance Officer to support our Group Insurance Manager in the smooth handling of claims across the business. From liaising with insurers and brokers to maintaining key relationships and ensuring that claims processes run seamlessly, this is a chance to be part of a dynamic team that drives operational success and customer satisfaction. This is a permanent, full-time position located in Bristol, Redhill, or Exeter.

Key Responsibilities:

• Provide insurance and claims services across all group companies

• Manage and update the Origami claims database efficiently and accurately

• Handle third-party claims, including property damage and liability claims

• Liaise with insurers, loss adjusters, and brokers for effective claims management

• Coordinate monthly claim financial reports and ensure payments are accurately reconciled

• Support the Group Insurance Manager in managing claims, gathering evidence, and preparing documentation

• Maintain professional relationships with internal and external stakeholders

What You’ll Need:

• Experience in insurance, claims handling, or related administrative roles

• Knowledge of the fundamentals of insurance and claims management (Indemnity, Insurance Act 2015)

• Strong organisational and communication skills, with an eye for detail

• CII certification or willingness to work toward it (desirable)

• Proficiency in Microsoft Office and insurance systems

• A customer-centric approach with the ability to solve problems and communicate effectively

What Drives You:

• A passion for helping others reach equitable solutions to customer claims, within insurance limits

• Motivation to explain complex insurance terms in a clear and accessible way to internal teams and stakeholders

At Pennon, we believe in rewarding our people for their hard work and dedication. As an Insurance Officer, you'll enjoy:

• Competitive Salary – Based on experience and skills

• Annual Bonus Scheme – Rewarding your performance

• Pension Scheme – Helping you plan for your future

• Flexible Working Options – We value work-life balance and offer flexible hours and remote working where possible

• Healthcare Benefits – Access to private healthcare and employee assistance programs

• Professional Development – Support for career growth with training opportunities and potential CII certification

• Employee Discounts – On various products and services

• Generous Annual Leave – Take time to recharge with our holiday entitlement

Closing Date: 8th April 2026

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values, which are essential to our success, are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.